COVID-19 UPDATE
Yay! We are now delivering pan-India with the exception of containment zones.
Thank you for your patience and for always supporting Indian-made goods.
Mandatory temperature checks, sanitisation of the entire warehouse, wearing of mask, gloves, and a face shield, use of sanitisers, and physical 6 feet distancing between all employees, are just some of the precautions we’re taking to make sure your orders reach you sanitised and safe.
ORDERS & PAYMENTS
Domestic: We accept Debit/Credit cards, PayTM, Net Banking, and COD.
International: All international cards (except Amex from select countries) and PayPal.
Gift cards/
Store Credit Vouchers: These (issued by us) can be used against any order value, either below or above the credit voucher amount.
Yes, you may contact our Customer Delight Team for further details.
Yes you may, if your order has not been dispatched, except for swimwear. Please get in touch with our Customer Delight Team at the earliest to change/cancel your order.
We offer some styles for sale before they actually arrive. We ship them our after they arrive at our warehouse. All you need to do is click on the PRE ORDER button on a respective product page to place an order.
Yes, we request you to get in touch with our Customer Delight Team for more information on trade discounts.
SUNDAY SURPRISE
Every Sunday, a bestseller is FLAT Rs.1000 for 24 hours only.
Styles bought on The Sunday Surprise can be exchanged or returned free of cost with full refunds.
WASH CARE
The following fabrics can be machine washed on a gentle cycle: Cotton Twill, Cotton, Polyester Lycra, Polyester, Polyester Satin, Poplin, Polyester Crepe, Polyester Georgette, Polyester Twill, Corduroy, Banana Crepe, Tencel Jersey.
The following fabrics should be hand washed: Lycra blends, Viscose Modal, Embroidered fabrics, Embellished fabrics, Spandex.
The following fabrics must be dry cleaned: Tulle, Lace, Sequinned, Tweed, Velvet, Suede, Organza.
SHIPPING & RETURNS
You can track your order here. You will receive a tracking number by email and SMS once the product has been dispatched. This can also be found in the 'My Account' section on the website as well as in the footer.
Within India, we adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags. If a certain style is NOT eligible, it is tagged as 'Final Sale' on the product page itself.
Free gifts/products won or received in promotional offers, swimwear, bodysuits, stockings & jewellery are not eligible for return.
We accept returns & exchanges on products purchased on The Sunday Surprise free of cost.
Note: International orders are not eligible for return.
You can get a full refund in your back account or store credit voucher for the amount you have paid towards the returned products for all purchases.
You can place your return request by clicking here.
Once you have submitted your return request, a reverse pick-up will be scheduled.
You will receive a refund or store credit voucher (as you choose) for the amount of the style/s returned.
For domestic orders: 7 to 10 working days.
Currently we do not accept returns on furniture, final sale products and all international orders.
It will take 3-10 business days for your order to be delivered. Please get in touch with the Customer Delight Team for expedited delivery.
For India: Free shipping on all orders. Yay!
For International: Shipping charges will be levied basis cart value and location. This will show directly at checkout and will be included in your order.
Please contact our Customer Delight team over WhatsApp on +91 9967194040 for more information.
Swimwear, bodysuits, stockings and jewellery are not valid for return as we maintain a strict hygiene protocol for the same.
Fragile home decor items are not eligible for returns as they may break in transit.
Products purchased on a higher discount are not eligible for return/exchange. We mention that the product is 'FINAL SALE' i.e not valid for return/ exchange below the name of the product on the product page in red as well.
Our warehouse is located in Bhiwandi, Mumbai.
We would require you to send an image or a video of the damage to our Customer Delight team via WhatsApp on +91 9967194040 or email it to us on help@thelabellife.com within 24hrs of delivery and we will schedule a pick up. Post assessment of the returned product, the refund for the same will be processed.
STORE CREDIT VOUCHERS
When you return a product, you may choose to receive the refund in the form of a store credit voucher which is 100% redeemable against purchases and is valid for one entire year.
The store credit has been converted into an easy-to-use 16-digit code that can be applied directly at checkout, and the store credit amount will be auto-deducted from your bill.
This code has been emailed to you on your registered email address. For your convenience, an SMS has also been sent to your registered mobile number.
You can use your credit voucher online, and at our store in Kolkata.
OFFERS
You can apply your code at checkout, in the “Gift/Discount code” box under your order total.
Unless it is a matter of sizing in clothing or shoes, promotional gifts and contest winnings cannot be exchanged for other products or for credit vouchers.
Each code has a different expiry date. Please contact our Customer Delight Team for further confirmation.
STORES
KOLKATA
Store: 1st Floor, Next to Shoppers Stop, Forum Courtyard Mall, 10/3, Elgin Road. Call: 033-40235018 or Email: forumstore@thelabellife.com
MUMBAI
Store: SHOPPERS STOP LTD, 211 D, S. V. Road, Andheri, Mumbai Suburban, Maharashtra, 400058
Store: R-Mall, Ghatkopar, Grd Floor, 1st Floor, L.B.S MARG, R- City Center, Ghatkopar West, Mumbai, Maharashtra - 400086
NEW DELHI
Store: SHOPPERS STOP LTD, Plot No-381, Rohini Mall, Twin District Centre 1, Sector 10, Rohini, New Delhi, 110008
Store: SHOPPERS STOP LTD, MGF Metropolitan Mall, PRESS Enclave Road, District center, Saket, New Delhi 110017
BENGALURU
Store: SHOPPERS STOP LTD, Mantri Mall, Malleswaram No.1, 2ND Main Road Malleswaram, Bengaluru, Karnataka, 560003
Store: SHOPPERS STOP LTD, Forum Kanakapura The Forum Falcon City Mall, Bangalore, Karnataka, 560062
Store: Ground Floor, Commercial Mantri, Bannerghatta Rd, N.S. Palya, Bengaluru, Karnataka - 560076
HYDERABAD
Store: SHOPPERS STOP LTD, Unit No UG 80-90, Upper Ground, Sharathcity Mall, Whitefield Kondapur, Hyderabad, 500084
AHMEDABAD
Store: SHOPPERS STOP LTD, Fp-No.216, Tp Scheme-1, Vastrapur, Alpha G Corp - Anchor II , Ahmedabad 380054
VARANASI
Store: LADY 21, Dressland Pvt Ltd 4,Gulab Bagh, Sigra, Varanasi, 221010
PRIVACY POLICY
This section pertains to the Privacy Policy of TheLabelLife.com owned by Label Corp Private Limited. We would like to inform you that our Privacy Policy is subject to change without intimation and you shall be required to review the same regularly.
The protection and security of your personal information is one of Label Corp Private Limited's top priorities. This Privacy Policy discloses Label Corp Private Limited's practice with respect to the information collected from the users of this website. By using this website you agree to accept the terms of this Privacy Policy as well as the website's Terms of Use. By accessing or using this website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both users who visit the website but do not transact business on the website, as well as users who are registered on the website.
'Personal Information' refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.
PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY PERSONAL INFORMATION COLLECTED
By accepting this privacy policy, you authorize TheLabelLife.com to collect, store and use any information that you provide on our website. The information collected by us are:
All information entered by you on our website such as your name, address, contact number, email ID, chat history, and such other information sent by you via emails to our email ID. Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website, date, time and place of accessing our website etc.
COOKIES:
Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist TheLabelLife.com to provide you with uninterrupted service. TheLabelLife.com does not use cookies to save personal information for outside uses.
We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
No use or services available on this website are directed towards children. TheLabelLife.com does not knowingly collect personal information from minors nor knowingly sell its products to minors.
USE OF INFORMATION COLLECTED:
Label Corp Private Limited owns all the information collected via the website or applications installed on the website. As applicable, the information collected by TheLabelLife.com shall be used to contact you about the website and website related news and services available on the website; monitor and improve the website; calculate the number of visitors to the website and to know the geographical locations of the visitors; update you on all the special offers available on the website and provide you with a better shopping experience.
This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such emails. Some of your information may be shared with and used by third parties who shall need to have access to information, such as courier companies, payment gateways, vendors etc. to enable them and TheLabelLife.com perform their duties and fulfill your order requirements.
TheLabelLife.com does not allow any unauthorized persons or organization to use any information that TheLabelLife.com may collect from you through this website. However, TheLabelLife.com is not responsible for any information collected or shared or used by any other third party website due to your browser settings.
Label Corp Private Limited reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your personal information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.
TheLabelLife.com may share collective information such as demographics and website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include TheLabelLife.com's marketing partners and network providers). When this type of information is shared, such parties do not have access to your personal information. When you contact TheLabelLife.com through any means such as chat/email, TheLabelLife.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.
TERMS & CONDITIONS
GENERAL
These Terms & Conditions apply to products purchased via www.thelabellife.com placed through social media, or offline on the phone or on chat or through our Customer Delight Team which are all assets managed by Label Corp Private Limited, a company incorporated under the Companies Act, 1956, (“Company” or “ Label Corp Private Limited” and its successors and assigns).
Please read the Terms & Conditions carefully before purchasing any products or availing any services on any asset of Label Corp Private Limited. Any purchase made by you through the website or through any other asset shall signify your acceptance of the supply terms and your agreement to be legally bound by the same. In addition to the foregoing, you shall also be bound by the terms of use of the website, Privacy Policy, terms by the vendor or additional terms of service which are displayed with the selection of the product, if any ("additional terms"). If there is any conflict between the supply terms and the additional terms, the additional terms shall take precedence in relation to that sale.
If you do not agree with the supply terms, please do not access the website or any other asset of Label Corp Private Limited for any purchase or service.
The website uses regular industry standard technology designed to help keep your personal information safe. The Secure Server Software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and to ensure correct use of information, we will employ commercially reasonable and practicable security practices and procedures, and security methods and technologies. We will also ensure on reasonable commercial efforts that any agent or third party that we employ complies with the same security standards as us for the protection of your personal information.
Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India and choose to provide information to us, please be aware that the website keeps or transfers information to India and processes it there. Your submission of such information represents your agreement to that transfer.
Unfortunately, the transmission of information over the internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
BUSINESS
The website is a platform that facilitates the online sale and purchase of merchandise and services ("Services") offered by Label Corp Private Limited Title to the merchandise (“Products”) will pass directly from the Label Corp Private Limited to you.
TheLabelLife.com has the right to change or discontinue any service at any time, without notice. TheLabelLife.com may add or modify the procedures, modes, processes or conditions of purchase at any time. TheLabelLife.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
PRODUCT
TheLabelLife.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by TheLabelLife.com from time to time.
In case you receive a damaged product, please get in touch with our Customer Delight Team on +91 22 4890 0137 or write to us on help@thelabellife.com. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue.
In case the product is out of stock, our Customer Delight Team will get in touch with you and a refund request will be raised.
For paid orders the refund will be processed back to the payment source.
For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.
SERVICES
You should take all responsibility for your own actions in utilizing the products purchased by you; TheLabelLife.com shall not be liable for any such action.
You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
TheLabelLife.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
In accordance with the Information Technology Act 2000 and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by the Platform Privacy Policy is Mary Daniel (mary@thelabellife.com), - Customer Delight Team. Please write to us on help@thelabellife.com to register any grievances you may have.
In the event that you have any complaints or concerns with respect to the website or our services, please contact our Customer Delight Team at help@thelabellife.com
PRICING INFORMATION
The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
TheLabelLife.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
While TheLabelLife.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, TheLabelLife.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such a cancellation.
TheLabelLife.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such a cancellation. If TheLabelLife.com cancels the order after the payment has been processed, the entire amount will be converted into a credit voucher.
CREDIT CARD DETAILS
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use a credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. TheLabelLife.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
DELIVERY OF THE PRODUCT
Your shipping address and pin code will be verified with the database of TheLabelLife.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by TheLabelLife.com, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
RETURN POLICY FOR PRODUCTS
If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please get in touch with our Customer Delight Team at help@thelabellife.com.
Upon receiving your complaint, TheLabelLife.com shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will make a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by TheLabelLife.com in this regard.
In order to return any products, you are required to comply with the below mentioned conditions, viz:
Please notify TheLabelLife.com of receipt of a/an international/damaged/ defective product/service within 48 hours of your order reaching you. If you are unable to do so within 48 hours, TheLabelLife.com shall not be held liable for the failure to replace the order; * For all other instances you can notify us 15 days from when the product is delivered to you Products should be unused/unwashed; * TheLabelLife.com will arrange a pick-up of all products except for international orders. If TheLabelLife.com is unable to do so, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such a form as is determined by the logistics team upon prior consultation with Label Corp Private Limited; Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit; The returned products are subject to verification and checks by TheLabelLife.com in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. * These conditions will not apply to products where the defects could not, using reasonable diligence, be discovered, at the time of delivery.
If a product returned is duly accepted by TheLabelLife.com, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, TheLabelLife.com would get the same repaired and send it back to you.
A promo code, once used shall not be refunded in case of cancellation of order either by you or TheLabelLife.com
NO COMPENSATION POLICY
If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return, credit voucher or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. TheLabelLife.com holds the rights to cancel orders and block accounts of such customers without any prior notice.
SHIPPING, DELIVERY AND CANCELLATION
Please see terms relating to shipping, delivery and cancellation on the website.
WARRANTIES AND CLAIMS
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage will be entertained.
INDEMNIFICATIONS AND LIMITATION OF LIABILITY
You agree to indemnify, defend and hold harmless Label Corp Private Limited from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Label Corp Private Limited that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.
In no event shall Label Corp Private Limited and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Label Corp Private Limited has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, Label Corp Private Limited’s entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
GOVERNING LAW
These Terms & Conditions and the relationship between you and Label Corp Private Limited shall be governed in accordance with the laws of India without reference to conflict of laws principles.
All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and Label Corp Private Limited shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra and you hereby accede to and accept the jurisdiction of such courts.
GENERAL TERMS FOR OFFERS, PROMOTIONS, CONTESTS
TheLabelLife.com shall introduce various offers, promotions, contests from time to time. The Terms & Conditions for these shall be separately called out and TheLabelLife.com reserves the right to change/modify/add/delete any of Terms & Conditions on such contests or promotions at its discretion at any time without prior intimation.
No promotional code and/or coupon can be used against any products from the Sale section, Guest Editor section and against any and all consignment products.
While participating in such contests/promotions, you hereby agree to release and hold TheLabelLife.com harmless from any claims or demand.
Winners to contests will be decided by the team at TheLabelLife.com and TheLabelLife.com is not obliged or required to disclose the mechanism of the same.
TheLabelLife.com reserves the right to vary any of the Terms & Conditions of the contest and the decision of TheLabelLife.com shall be valid and binding on the contestants.
All personal information collected, in the course of this contest shall be kept confidential. TheLabelLife.com shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.
The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.
If @TheLabelLife Instagram page reposts or shares any participant's photo that does not mean that participant is a winner. A participant will only be considered a winner once TheLabelLife.com explicitly declares the same.
Entries being featured on TheLabelLife.com's Instagram page and Facebook page are entirely up to the discretion of TheLabelLife.com.
If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.
All other Terms & Conditions on the website www.thelabellife.com, not in conflict with these terms and conditions, shall prevail.
All disputes based on this contest are subject to arbitration and jurisdiction of all such disputes shall be within the Courts of Mumbai, Maharashtra.
This contest is void where prohibited by law.
PRIORITY SHIPPING
This is a service at an additional costs - costs vary based on the product and the pin-code where its needs to be shipped.
This is a service offered only on selected products and pin-codes which can be confirmed by calling our Customer Delight team on +91 22 4890 0137.
In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, TheLabelLife.com will not be liable for the same.
If TheLabelLife.com is unable to fulfill the shipment in a timely manner, the extra fee will be refunded in the form of a store credit.
CONTACT US
We are available during 10 am-7 pm from Monday to Friday on:
Email: help@thelabellife.com
Call/Whatsapp: +91 99671 94040
Headquarters: The Label Life, 303, Kamla Spaces, SV Road, Santacruz (W), Mumbai 400054