STORES
MUMBAI
  • Flagship store: Ground floor, Gambs Building, Linking road, Bandra (W).
  • Project Eve, R City Mall, Ghatkopar (W).
  • Project Eve, Inorbit Mall, Malad (W).
BENGALURU
  • Project Eve, Garuda Mall, 15 Magrath road.
  • Project Eve, VR Mall, Whitefield Main road.
BHUBANESHWAR
  • Project Eve, Forum Esplanade Mall, Rasulgarh Square.
PUNE
  • Project Eve, Westend Mall, Aundh.
NEW DELHI
  • Project Eve, NSDE II, South Extension.
  • Project Eve, Ambience Mall, Vasant Kunj.
HYDERABAD
  • Project Eve, L&T Metro Mall, Nagarjuna Hills, Punjagutta.
WHAT SERVICES DO YOU PROVIDE IN-STORE?
We offer personal styling appointments. You can also return a product bought online, in-store along with redeeming your credit voucher.
ORDERS & PAYMENTS
WHAT PAYMENT METHODS CAN I CHOOSE FROM?
  • Domestic: We accept Debit/Credit cards, PayTM, Simpl, Net Banking, and COD (with a Rs.100 fee).
  • International: All international cards (except Amex from select countries) and PayPal.
  • Gift card.
  • Credit voucher: can be used against any order value, either below or above the credit voucher amount.
CAN I PLACE AN INTERNATIONAL ORDER?
Select your country from the menu to shop internationally.
For countries not listed, please get in touch with the Customer Delight Team at help@thelabellife.com.
There is no minimum order value for the UAE, Bahrain, Kuwait, Saudi Arabia, Oman, Jordan, and Qatar.
For other countries, $200 USD is the minimum order value.
CAN I CHANGE/CANCEL MY ORDER?
Yes you may, if your order has not been dispatched, except for swimwear. Please get in touch with our Customer Delight Team at the earliest to change/cancel your order.
WHAT IS PRE-ORDER?
We offer some styles for sale before they actually arrive. We ship them our after they arrive at our warehouse. All you need to do is click on the PRE ORDER button on a respective product page to place an order.
CAN I PLACE A BULK ORDER?
Yes, click here or get in touch with the Customer Delight Team for more information on trade discounts.
WASH CARE
WHICH FABRICS CAN BE MACHINE WASHED?
the following fabrics can be machine washed on a gentle cycle: Cotton Twill, Cotton, Polyester Lycra, Polyester, Polyester Satin, Poplin, Polyester Crepe, Polyester Georgette, Polyester Twill, Corduroy, Banana Crepe, Tencel Jersey.
WHICH FABRICS SHOULD BE HAND WASHED?
The following fabrics should be hand washed: Lycra blends, Viscose Modal, Embroidered fabrics, Embellished fabrics, Spandex.
WHICH FABRICS MUST BE DRY CLEANED?
The following fabrics must be dry cleaned: Tulle, Lace, Sequinned, Tweed, Velvet, Suede, Organza.
SHIPPING & RETURNS
HOW DO I TRACK MY ORDER?
You will receive a tracking number by email and SMS once the product has been dispatched. This can also be found the 'My Account' section on the website.
HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?
We adopt a 15-day policy as long as the returned product/s are unused, unwashed, and returned with all original packaging and tags.
If a certain style is NOT eligible, it is mentioned on the product page itself.
Free gifts/products won or received in promotional offers, Swimwear & Jewellery are not eligible for return.
WHAT ABOUT MY MONEY AFTER I RETURN MY ORDER?
You will get a credit voucher for the whole amount (COD fee excluded) you paid which is valid for one year.
WHAT IS THE PROCESS TO RETURN A PRODUCT?
It takes 5 quick steps to return a product:
Step 1: Request a return.
Step 2: We will verify your request.
Step 3: A reverse pick-up will be scheduled.
Step 4: You will receive a credit voucher for the amount of the style/s returned.
Step 5: A size exchange equals a new order to be placed.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
For domestic orders: 8 to 10 working days.
Currently we do not accept returns on international orders.
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
It will take 2-7 business days for your order to be delivered. Please get in touch with the Customer Delight Team for expedited delivery.
IS THERE AN ADDITIONAL SHIPPING CHARGE?
For domestic: Free shipping above Rs.1000.
For the Middle East, Singapore and Hong Kong: 600 INR is the flat shipping rate. Orders over 15000 INR do not carry a shipping fee. All customs and duty charges are paid-for.
For other countries: You will need to pay customs and duty as per the country you reside in, which will be on actuals. The same will need to be paid at the time of accepting the order.
CAN I RETURN A PRODUCT IN-STORE?
Yes, you can. All styles bought online can be returned in-store in Mumbai and Delhi.
The same is not eligible for shop-in-shops.
WHY ARE CERTAIN PRODUCTS NOT ELIGIBLE FOR RETURN?
Swimwear and Jewellery are not valid for return as we maintain a strict hygiene protocol for the same.
Fragile Home Decor cannot be returned due to breakage in multiple transits.
Sale styles are not eligible for returns.
OFFERS
HOW DO I APPLY MY PROMO CODE?
You can apply your code at checkout, in the box under your order total.
CAN I EXCHANGE AN ITEM WON IN A CONTEST?
Unless it is a matter of sizing in clothing or shoes, promotional gifts and contest winnings cannot be exchanged for other products or for credit vouchers.
WHEN DOES MY PROMO CODE EXPIRE?
Each code has a different expiry date. Do contact our Customer Delight Team for further confirmation.
CREDIT VOUCHERS
WHAT IS A CREDIT VOUCHER?
When you return a product, the refund is given in the form of a credit voucher which is 100% redeemable against purchases and is valid for one year.
You can access your credit vouchers from the 'My Account' section.
HOW DO I REDEEM MY CREDIT VOUCHER?
Enter your voucher code or select the credit voucher at checkout and the amount will automatically adjust and reflect against your total.
WHERE CAN I USE MY CREDIT VOUCHER?
You can use your credit voucher online, at our stores in Mumbai and Delhi and at Pop Ups.
You cannot use your credit voucher at our Project Eve & Curations shop-in-shops.
THE SUNDAY SURPRISE
WHAT IS THE SUNDAY SURPRISE?
Every Sunday, a bestselling product is FLAT Rs.1000 for 24 hours only. We accept returns & exchanges on products purchased on Sunday Surprise for a fee of Rs.150 only. This will be deducted from the credit voucher generated for the exchange or return.
ARE RETURNS ELIGIBLE ON THE SUNDAY SURPRISE?
Styles bought on The Sunday Surprise can be exchanged or returned for credit vouchers for a fee of Rs.150 only, which will be deducted from the credit voucher generated for the exchange or return.